Every call answered while you're on the job.
You can't pick up from a roof, a crawlspace or a customer's kitchen. Aiva answers for you, day or night, takes the details, and makes sure every lead gets followed up.
We'll look at how calls reach you today and where jobs slip away.
Missed phone calls
Calls wait for a response.
The problem, in your words
The phone rings while you're on a job, and by the time you call back, they've booked someone else.
After-hours emergencies go to voicemail, or wake you up.
Estimates go out and nobody follows up, so the job goes quiet.
Your office is answering the same questions all day instead of scheduling the work.
What Aiva does
Answers every call. Aiva, the AI assistant inside AIVA OS, picks up when you and your office can't: on the job, at lunch and after hours. Spam calls get filtered out.
Takes the details. What's wrong, where it is, how urgent it is and how to reach them, using questions you approve before launch.
Gets the big ones to you. You set the rules before launch. An emergency or a big job gets routed to the right person with the details, so you call back ready.
Follows up with every lead. Callers and estimate requests get a response, and you see who's waiting in one place. Texting goes live once your registration is approved and your list is consented. We'll walk you through it.
Built around how you work. Need more than the phone? We can build custom tools around your process, such as estimating.
Keep the tools you like
Already using field-service software or a phone system with AI built in? Keep it. They answer the phone; we make sure every lead gets followed up.
How it goes live
15-minute call: how calls reach you today, and where jobs slip.
Setup: we write Aiva's questions and hand-off rules with you, and you approve them before launch.
Staged go-live: the receptionist in ~2 weeks, the full operating system over 6–8 weeks, so your crew keeps working while we switch things over.
What happens when a customer calls while I'm on a job?
Aiva answers. She takes the details, answers the routine questions with the answers you approve, and routes anything urgent or big to the right person, so the caller gets an answer instead of voicemail.
Can Aiva handle after-hours emergency calls?
Yes, she answers after hours. You decide before launch what counts as an emergency and who gets it, and Aiva routes those calls to that person with the details.
Will customers still reach a real person?
Yes, when your rules say so. You set the rules for which calls go to you or your office, and Aiva hands those off with what the caller already said.
How long does it take to go live?
In stages: the receptionist in ~2 weeks and the full operating system over 6–8 weeks. Your crew keeps working while we switch things over.
Our field-service software already has AI. Do we need this?
Maybe not for answering the phone. Keep the tools you like. They answer the phone; we make sure every lead gets followed up, with one place to see every caller and estimate that's still waiting.
Who owns the data and the CRM?
Your data is always yours, and the custom CRM we build becomes yours once it's paid off. No lock-in.