SmartOptimize.ai
AIVA Receptionist

Answer every call.
Qualify every lead.

The inbound voice agent that handles after-hours intake, answers approved FAQs, qualifies opportunities, and connects directly to your calendar or live team.

Included Capabilities

More than just an answering service.

AIVA Receptionist doesn't just take messages. It qualifies opportunities, answers questions, and moves the right conversations forward.

After-Hours Intake

Never miss a lead again. AIVA captures caller information, job details, and urgency 24/7, sending a structured summary to your team.

Approved FAQ Answers

AIVA answers common questions about your services, business hours, and service areas using the knowledge base approved during onboarding.

Lead Qualification

Configure questions to screen callers. AIVA gathers context to ensure your human team only spends time on qualified jobs.

Connected Calendar Booking

When a qualified prospect calls, AIVA can check your connected scheduling system, offer available slots, and book the appointment directly.

Information Capture

For complex jobs or when availability is tight, AIVA gracefully captures the request instead of booking, passing full context to a human closer.

Intelligent Handoff

When a caller asks a complex question or explicitly requests a human, AIVA pauses the automated workflow and transfers the call to the right team member.

Onboarding & Setup

Your Receptionist is built specifically for your business. During onboarding, our team configures AIVA with your business rules, approved knowledge base, escalation pathways, and calendar integration to ensure every call represents your brand perfectly.

The first response

From ringing phone to next step.

AIVA gives every caller a consistent first response, then hands your team the context they need to act.

01 · Incoming call

AIVA answers

The caller gets a professional response when your team is busy, after hours, or already on another job.

02 · Structured intake

The opportunity gets context

AIVA captures the reason for the call, asks the questions you choose, and flags urgency or routing needs.

03 · Next step

Your calendar or team gets the handoff

Qualified callers can book, receive a clear follow-up, or reach the right person with a summary in hand.

The Solution

One phone system that answers
and follows up.

AIVA Phones includes the inbound receptionist and AIVA Campaigns. There is one phone-system subscription, not a separate Campaigns charge.

Inbound foundation

AIVA Phones

Start with the phone. Give every caller a consistent first response.

  • 24/7 inbound answering support for nights, weekends, and overflow

  • Configurable missed-call text-back when AIVA cannot answer

  • Appointment booking with calendar sync and confirmation

  • Dashboard for reviewing captured leads and booked appointments

  • Bilingual support (English + Spanish)

$2,500 setup+ $997/month

500 voice minutes / month

Call AIVA live
Included with AIVA Phones

AIVA Campaigns

Permission-based voice, SMS & email campaigns that turn your existing contacts into revenue.

  • Upload an approved contact list and launch in minutes

  • Choose from standard campaign templates — reactivation, reminders, reviews, referrals, feedback, upsells, recruiting, events

  • Voice-first outreach, with SMS and email added once compliance is in place

  • Built-in consent and compliance intake before any campaign launches

  • Book appointments and route interested contacts to a live person

Included in your phone system

No separate Campaigns subscription or setup fee.

White-label campaign infrastructure

Your brand on a connected communications layer.

Included in AIVA Phones, AIVA Campaigns adds the documented building blocks of AI Sync: dialing, voice agents, routing, automation, analytics, and CRM connectivity. Your customers experience AIVA.

Power Dialer

Branded caller ID, local presence, and a calling layer built for consistent outreach.

AIVA Voice Workflows

Human-like workflows that handle calls, qualify interest, and move the right conversations forward.

Smart IVR

Code-based routing logic that sends callers to the right person, queue, or automated answer.

Automation Workflows

SMS, email, and follow-up sequences that keep working after the call ends.

Real-Time Analytics

See campaign and conversation performance as activity happens, not weeks later.

CRM Integration

Keep call activity and follow-up connected to the customer records your team already uses.

Permission-based by design.

AIVA Campaigns is designed for approved, permissioned contacts. Consent records and suppression checks can be configured before outreach; you remain responsible for lawful lists and messaging.

See AI Sync capabilities

Ready to upgrade your front office?

Get one AIVA Phones system: a receptionist for the calls coming in and Campaigns for the permission-based follow-up that brings customers back.