SmartOptimize.ai
AIVA Campaigns

Bring customers back withautomated follow-up.

Stop letting qualified leads and past customers slip away. Launch targeted voice and SMS workflows to an approved, permissioned list for service reminders, estimate follow-up, review requests, and reactivation offers.

Included Capabilities

Turn your dormant list into active jobs.

AIVA Campaigns handles the repetitive outreach your team doesn't have time for, surfacing only the contacts ready to take the next step.

Unsold Estimate Follow-Up

Automatically reach out to leads who received a quote but haven't booked. AIVA can answer basic questions about the estimate and secure the job on your calendar.

Seasonal Service Reminders

Reactivate past customers when it's time for their annual maintenance. AIVA checks their history, sends a personalized reminder, and books the appointment.

Review & Referral Requests

Follow up after completed jobs to request reviews or offer referral incentives to satisfied customers, building your reputation on autopilot.

Compliance and Human Escalation

Campaigns are configured during onboarding to respect your business rules. Suppression checks and consent records are verified before outreach. If a customer asks a complex question or requests to speak to a person, AIVA immediately pauses the automated flow and routes the conversation to your team with full context.

  • Consent-aware contact filtering
  • Immediate pause on complex inquiries
  • Seamless handoff to human operators
AIVA
Hi, this is AIVA calling from Smith Plumbing. You received an estimate for a new water heater last week. Would you like to go ahead and get that scheduled?
CUST
I'm not sure. Does that model come with a warranty, and can you install it by Friday?
AIVA
That’s a great question. Let me transfer you to our installation team right now so they can confirm Friday availability for you.

Included with AIVA Phones

AIVA Campaigns is not a separate subscription. It is the built-in outbound follow-up layer for AIVA Phones. One system handles both the inbound leads (AIVA Receptionist) and the outbound reactivation.

FAQ

Common questions about Campaigns.